Frequently asked questions
Q: Do you carry Public Liability Insurance?
A: Yes, Crazy castles carry full Public Liability Insurance.
Q: Can you provide an Invoice / Receipt for my hire?
A: Yes we run everything 100% above board and so yes should you need a receipt or invoice simply let us know and one will be taken alone on delivery.
Q: Do you 'man' the castles?
A: We do not 'man' the inflatables. We simply set up/pack away. It is the responsibilty of the hirer to make sure the inflatable is observered by a responsible adult at all times.
Q: What hire period do the rates cover?
A: The rate reflect a days hire should you need the unit overnight then you can do for an additional £20. Please note these rates cannot be subsidised for parties that last 2-3hrs due the difficulty of re-booking the unit and transporting it to a secondary venue these are the set rates we have for all events.
Q: How much space do I need to leave for the castle?
A: There must be a minimum of an additional 4ft at front & back of the castle (for the blower and easy access) and we recommended that there is an additional 2ft on either side of the castle. Please also ensure that there is enough room to bring the castle to the area where you would like it set up, as a trolley is used.
If you live within 5 miles of Letchworth then for a rate of £10 we can come round prior to your event and let you know which castles will fit in the space you have and check access.
Q: Do you do both indoor & outdoor events?
A: Yes, for outdoor events rain covers / sun shades are provided for the all arched and enclosed castles as well as a cover for the bouncy castle.
Q: Is VAT applicable or included to the prices on the site?
A: No, being a small business VAT is not applicable and so the prices you see are the prices you pay.
Q: Are there any booking charges or cancellation fees?
A: No a booking deposit is not required, and cancellations or re-scheduled bookings are allowed via phone up until 2hrs before the start of your booking date at NO CHARGE Please note that there is a £20.00 fee if you cancel at the door.
Q: Do you require a deposit on the day I hire your facilities?
A: A deposit of £30 is required when hiring a garden game, which will be returned to you at the end of your event. For the inflatables we simply ask that our equipment is in the same condition than when it was left with you.
Q: Can I hire a castle and charge a pay per play system?
A: Yes but we strongly recommend that you take out your own Public Liability Insurance for your event in case of injury. We also ask that you do not add posters or other promotional materials on our castles without permission.
Q: Do you offer "package deals"?
A: Yes if you're looking to hire 2-3 or more units for a party, school fair etc we can offer package rates for taking multiple units at the same time. For a quote simply call or email us.
Q: When is payment due and which methods do you accept?
A: Payment is required at the start of your booking via cash or by cheque if funds are cleared before party date.
Q: When do you require the payment and deposit of garden games?
A: Both are required at the start of your hire period.
Q: Can you set up the castle upstairs?
A: Not really, as the castle can only be safely moved using a trolley, although a few steps are manageable. Before booking please do ensure that there is sufficient room to get the castle to the area that you'd like it set up.
Q: How safe are the castles that you supply?
A: Very safe. All our castles are in great condition and are covered with Public Liability Insurance. Padded safety mats and an extra long extension lead are also both supplied with bookings that require them.
Q: What time do you deliver and collect the castles?
A: Deliveries and collections times are flexible. Although later collections between 9pm and 10pm have a £10 charge and collection the following morning has a £20 premium.
Q: The space i wish to put the inflatable is concrete, is this ok?
A: Yes this is fine. Most floors are ok, eg grass, concrete, wood etc. We can't however put the inflatable on very uneven ground, ground that has lots of large stones or other materials that may damage it or on a steep hill.
